Alan Hester

Mind the gap

Mind The Gap

By Alan Hester / 07/11/2018
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Anyone who has travelled on the London Underground will be familiar with the recorded voice that warns us to ‘mind the gap’. It’s very good advice, but the gap I…

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The Customer Is Always Right – Discuss!

The Customer Is Always Right – Discuss!

By Alan Hester / 05/07/2018
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The customer is always right We all know this age old business cliché don’t we? But is it true, and should it still be the thing that drives everything we…

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Good Fences Make Good Neighbours - The Difficulty And Importance Of Boundaries

Good Fences Make Good Neighbours – The Difficulty And Importance Of Boundaries

By Alan Hester / 26/01/2017
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Managing people More than anything else, what we are aiming to do in order to manage people effectively is to create and sustain good working relationships. Ask anyone what they…

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